At Fishing Gear Store, we understand that serious anglers need gear they can depend on. While we strive to provide the highest quality fishing equipment, we know that sometimes a return or exchange may be necessary. Our policy is designed to be as straightforward as casting your favorite reel.

Quick Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags
  • Refund Method: Original payment method (processed within 5-7 business days)
  • Shipping Cost: Customer responsible for return shipping (except for defective items)
  • Non-Returnable: Certain fishing baits and accessories (see below)

Our Return & Exchange Process

Step 1: Initiate Your Return/Exchange

To begin the process, email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Fishing Gear Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Product Name: [Product Name] – Reason for Return/Exchange: [Please specify] – Preferred Resolution: [Refund/Exchange for [Product Name]] I confirm that the item is unused and in its original packaging with all tags attached. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions. Please note that returns without an RMA number cannot be processed.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging, including all accessories and documentation. Affix the RMA number clearly on the outside of the package. We recommend using a trackable shipping method as you’re responsible for the item until it reaches our warehouse.

Ship to:

Fishing Gear Store Returns
3833 Hummingbird Way
Boston, US 02110

Step 4: Processing Your Return

Once received, our team will inspect the returned items within 3-5 business days. You’ll receive an email notification when:

  • Your refund has been processed (for returns)
  • Your exchange item has been shipped (for exchanges)

Refund Information

Approved refunds will be issued to your original payment method within 5-7 business days after we receive and inspect your return. Shipping fees are non-refundable unless the return is due to our error (wrong item shipped or defective product).

For exchanges, we’ll ship the replacement item via your original shipping method once the return is approved. If the exchange item is of higher value, you’ll be charged the difference; if lower value, we’ll refund the difference.

Non-Returnable Items

To protect all our anglers, certain fishing products cannot be returned for hygiene and safety reasons:

  • Baits & Tackle: All consumable fishing baits including:
    • Crankbaits
    • Creature & Craw Baits
    • Finesse Baits
    • Grub Baits
    • Hard Baits
    • Frogs
  • Personal Items:
    • Gloves
    • Gaiters
  • Used or Damaged Items: Any equipment showing signs of use, wear, or improper handling

Defective or Incorrect Items

If you receive a defective product or the wrong item, contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement at no cost to you.

International Returns

For our international customers (excluding certain Asian and remote regions), the return process is the same, but please note:

  • You’re responsible for any customs fees or taxes associated with the return
  • Return shipping costs are not refundable
  • Processing may take additional time due to customs clearance

Need Help?

Our customer service team is ready to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Phone: [Insert Phone Number]
Hours: Monday-Friday, 9AM-5PM EST

Note: This policy applies only to purchases made directly through shops-fishings.com. For purchases through third-party retailers, please contact them directly for their return policies.